Frequently Asked Questions

SHIPPING TIMES MAY VARY

Frequently Asked Questions

Email Orders@joandcogoods.com with any issues or questions regarding your order. Please allow up to 48-72 hours (business days) for a reply. Please do not reply to your email if you have not received a response. This will further delay a response. 

All of our items are handmade to order. With this in mind, you can expect for your items to ship in 4 weeks-6 weeks (business day)  during high volume times for instance if you purchased during a launch please allow up for 5-7 weeks. Turnaround times are subject to change (weather, COVID-19 delays, increase order volume, etc.)Rings: up to 4-6 weeks.  Your order will be shipped before or during our standard turnaround tim

Preorder items will be shipped up to 5-8 weeks of initial purchase unless posted otherwise. 

We are now offering two options for shipping domestic: Standard (no insurance) and Priority (+Insurance.) Our Standard shipping (no insurance) offers a standard shipping time and if a package is lost or damaged in transit there is nothing we will be able to do in regards to your item. Our Priority shipping (+Insurance) offers a faster shipping time as well as shipping insurance. This means if your item is lost or damaged in transit we will be able to replace your item for you. 

All orders with standard/priority shipping contain tracking numbers. Please use this information to follow up with your local post office. Our standard shipping does not have insurance, while our Priority shipping does. After it leaves our studio, it is out of our hands. 

We may invoice you for chain upgrades/add-ons that were not originally billed for on your initial invoice. You will receive an email with the invoice. Your order will NOT be shipped until the invoice is paid. 

We offer restock notifications for every product. Sign up for a restock notification on our product pages for instant notification when the product is restocked. We also talk about restocks on our instagram page. 

All of our Jewelry pieces are made to order, so we cannot accept returns/exchanges or refund orders . Verify your order & shipping times before checkout completion. Orders can be canceled within 24 hours of purchase. Contact us within 7 business days if your item arrives defective. 

Due to high order volume and high customer service requests, we cannot edit discount codes/coupons after an order has been placed.