Frequently Asked Questions

  

Q - I have an issue/question with my order 

- Email Orders@joandcogoods.com with any issues or questions regarding your order. Please allow up to 48-72 hours (business days) for a reply. 

 

Q - What's your turnaround time? 

A - You can expect to your items to ship in 3 - 4 weeks (business day) during high volume times for instance if you purchased during a launch please allow up for 5-6 weeks. Turnaround times are subject to change (weather, COVID-19 delays, increase order volume, etc.) Rings: up to 4-6 weeks.

 

Q - I chose two day shipping, why didn't my order ship out two days after I ordered?

A -  Our two day shipping option does NOT change our turnaround time. It guarantees your shipping duration at time of shipment to be two days or less. 

 

Q - I ordered during a "Preorder" when will it arrive? 

A - Preorder items will be shipped 4-6 weeks of initial purchase unless posted otherwise. 

 

Q - Can I get my jewelry wet?

A  - Our jewelry is made of a combination of gold-fill & gold-plated materials. Gold-fill items that DO NOT have a pendant containing enamel (our plated jewelry) can withstand untreated water. For exmaple: Lake water, tap water or water that does not contain chlorine or other chemicals. 

Gold-plated items (our necklace pendants) are not water resistant & can fade under distress. Please take extra precaution with plated items. 

 

- Do you ever have sales?

- Yes! Several times throughout the year. Be sure to follow our instagram (@joandcogoods) to be up to date on our sales! 

 

Q - I forgot to put a discount code at checkout, can you add it to my order? 

A -  Due to high order volume and high customer service requests, we cannot edit discount codes/coupons after an order has been placed. 

 

Q -  Can I return/exchange/refund/cancel my order?

A - All of our Jewelry pieces are made to order, so we cannot accept returns/exchanges or refund orders . Verify your order & shipping times before checkout completion. Orders can be canceled within 24 hours of purchase. Contact us within 7 business days if your item arrives defective. 

 

- My package is missing? 

- All orders with standard shipping contain tracking numbers. Please use this information to follow up with your local post office. Each tracking number includes insurance on your package through USPS. After it leaves our studio, it is out of our hands. 

 

 Jo & Company