Frequently Asked Questions


Q - I have an issue/question with my order 

- Email with any issues or questions regarding your order.


Q - What's your turnaround time? 

A - You can expect to your items to ship in 2 1/2 - 3 weeks (business days.) Turnaround times may vary due to the unpredictable nature of COVID-19 delays.


Q - Can I get my jewelry wet?

A  - Our jewelry is made of a combination of gold-fill & gold-plated materials. Gold-fill items that DO NOT have a pendant containing enamel (our plated jewelry) can withstand untreated water. For exmaple: Lake water, tap water or water that does not contain chlorine or other chemicals. 

Gold-plated items (our necklace pendants) are not water resistant & can fade under distress. Please take extra precaution with plated items. 


Q - Do you ever have sales?

- Yes! Several times throughout the year. Be sure to subscribe to our newsletter to be up to date on our sales! 


Q -  Can I return/exchange/refund/cancel my order?

A - All of our Jewelry pieces are made to order, so we cannot accept returns/exchanges or refund orders . Verify your order & shipping times before checkout completion. Orders can be canceled within 24 hours of purchase. 


- My package is missing? 

- All orders with standard shipping contain tracking numbers. Please use this information to follow up with your local post office. Each tracking number includes insurance on your package through USPS. After it leaves our studio, it is out of our hands. 


 Jo & Company