Email Orders@joandcogoods.com with any issues or questions regarding your order. Please allow up to 48-72 hours (business days) for a reply. Please do not reply to your email if you have not received a response. This will further delay a response. 

All of our items are handmade to order. With this in mind, you can expect for your items to ship in 4 weeks-6 weeks (business day)  during high volume times for instance if you purchased during a launch please allow up for 5-8 weeks. ** Turnaround times are subject to change **(weather, COVID-19 delays, increase order volume, etc.) Rings: up to 4-10 weeks.  Your order will be shipped before or during our standard turnaround time.

Preorder items will be shipped up to 5-8 weeks of initial purchase unless posted otherwise. 

We are now offering two options for shipping domestic: Standard (no insurance) and Priority (+Insurance.) Our Standard shipping (no insurance) offers a standard shipping time and if a package is lost or damaged in transit there is nothing we will be able to do in regards to your item. Our Priority shipping (+Insurance) offers a faster shipping time as well as shipping insurance. This means if your item is lost or damaged in transit we will be able to replace your item for you. 

Chains/chokers - Gold-filled / Gold-Vermeil

Pendants - Gold-plated Enamel

Stamped pieces - Gold filled/Sterling Silver

Rings - we offer Gold-filled, Gold Vermeil as well as 14k Solid Gold

* Check on the bottom of our product description for material details. *

You can cancel/pause/modify your subscription at anytime! To cancel/pause/modify your subscription, please navigate to your original subscription confirmation email. From there you can log in and make those changes with a click! If you have any issues, please email our customer service email!

All orders with standard/priority shipping contain tracking numbers. Please use this information to follow up with your local post office. Our standard shipping does not have insurance, while our Priority shipping does. After it leaves our studio, it is out of our hands. 

We offer restock notifications for every product. Sign up for a restock notification on our product pages for instant notification when the product is restocked. We also talk about restocks on our instagram page. 

We may invoice you for chain upgrades/add-ons that were not originally billed for on your initial invoice. You will receive an email with the invoice. Your order will NOT be shipped until the invoice is paid. 

All of our Jewelry pieces are made to order, so we cannot accept returns/exchanges or refund orders . Verify your order & shipping times before checkout completion. Orders can be canceled within 24 hours of purchase. Contact us within 7 business days if your item arrives defective. 

Due to high order volume and high customer service requests, we cannot edit discount codes/coupons after an order has been placed.